Contact Us
Whether you have a question about one of our reviews, want to flag an error, or have a general enquiry about the site, we're straightforward to reach. This page explains how to contact us and what to expect in return.
How to Reach Us
The quickest way to get in touch is by email. Send your message to [email protected] and a member of the team will aim to respond within two working days. Please include as much detail as you can — the page you're referring to, the casino name if relevant, and a clear description of your query — so we can help you as efficiently as possible.
What We Can Help With
- Factual corrections — if you believe information on a review or comparison page is out of date or inaccurate, let us know and we'll look into it promptly.
- Editorial enquiries — questions about how we research and rate the casinos listed on this site.
- General site feedback — suggestions for improving the site, missing content or broken links.
- Partnership and commercial enquiries — if you represent a casino brand and would like to discuss being considered for review, email us with full details of your product.
What We Cannot Help With
New Casino Sites is an independent review and comparison website. We do not operate any gambling platform, process deposits or withdrawals, or manage player accounts. If you have a complaint about a specific casino — a delayed payout, a disputed bonus or an account issue — you will need to contact that casino's support team directly. We have no ability to intervene in those matters on your behalf.
For concerns related to responsible gambling tools and self-exclusion options, please visit our responsible gambling guidance page, where you'll find relevant resources.
About This Site
New Casino Sites is an independent comparison site covering online casinos that operate outside the GamStop self-exclusion scheme. We research and review operators so that readers can make informed choices. Our editorial positions are not for sale — commercial relationships with casino operators may earn us a referral fee, but they do not determine rankings or ratings. You can read more on our about us page.
If you'd like to see the casinos we currently recommend, our main listings are on the non GamStop casinos page. Full details of how we operate are set out in our terms and conditions.
Response Times
We aim to reply to all emails within two working days. During busy periods it may take a little longer. If your query is time-sensitive — for example, a factual error on a live page — please say so in your subject line and we'll prioritise it.
18+ only. This site is intended for adults in Great Britain. If you have concerns about your gambling habits, please see our responsible gambling page before continuing.